Account Manager

Manager)

Source It supports businesses across UAE, GCC, and Egypt with Recruitment, HRO,

We’re hiring an Account Manager (Account Success Manager) in Dubai to own client

relationships end-to-end after onboarding and throughout delivery. You will support the

commercial team to close deals, then ensure smooth day-to-day operations by coordinating

internally with recruiters and operations teams, managing client expectations, and driving

retention and growth.

This role is ideal for someone with recruitment + HRO experience who can operate confidently

with clients, handle multiple open requirements, and keep delivery on track.

• ∙Own the client relationship post-signing: requirements intake, service scope alignment,
• delivery follow-up, and performance reviews.
• ∙Manage day-to-day coordination for active accounts (roles, timelines, priorities, feedback
• loops, and issue resolution).
• ∙Ensure service delivery quality for recruitment and HRO services (e.g., onboarding,
• payroll support coordination, HR support, outsourcing coordination—based on scope).
• ∙Track SLAs, weekly progress, and pipeline updates with clients and internal teams.
• Deal Support & Growth
• ∙Support the sales team in closing: proposal support, scope clarification, commercials
• coordination, and client follow-ups.
• ∙Identify upsell/cross-sell opportunities (more roles, additional HR services, outsourcing
• support) and convert them into expansions.
• ∙Lead renewals and account retention plans.
• Internal Coordination
• ∙Act as the bridge between clients and internal teams (Recruitment, Ops, HR, Finance).
• ∙Run weekly internal account check-ins and ensure fast escalations and resolutions.
• ∙Maintain accurate account data and reporting in CRM and shared trackers.

• ∙3–7 years experience in Account Management / Client Success within Recruitment,
• Staffing, or HRO.
• ∙Strong understanding of recruitment delivery cycles (job intake → sourcing → shortlist
• → interview → offer → onboarding).
• ∙Proven ability to manage multiple clients and priorities in parallel.
• ∙Excellent communication, stakeholder management, and negotiation skills.
• ∙Strong organization and reporting discipline (CRM, trackers, follow-ups, meeting notes,
• action items).
• ∙Based in Dubai or able to work in Dubai.

Confidential client in Employment - Recruiting - Staffing. The employer’s name is kept confidential at this stage.