Head of Operations

The Head of Operations – Real Estate is responsible for overseeing the overall operations of the real estate

business, ensuring efficient property management, leasing, sales support, facility operations, and

administrative functions. The role focuses on improving operational efficiency, maintaining high service

standards, ensuring regulatory compliance, and driving business performance while supporting the

company's strategic objectives.

• Oversee the day-to-day operations of the real estate portfolio, including leasing, property
• management, maintenance, and tenant relations.
• Develop and implement operational strategies, policies, and procedures to improve business
• performance.
• Ensure compliance with all applicable UAE real estate laws, regulations, and company policies.
• Monitor operational budgets, control costs, and optimize resource utilization.
• Lead, mentor, and manage operations teams, including property managers, leasing staff, and
• administrative personnel.
• Coordinate with Finance, HR, Legal, and other departments to ensure smooth business operations.
• Establish and monitor Key Performance Indicators (KPIs) to measure operational effectiveness.
• Review operational reports and recommend process improvements to enhance efficiency and
• customer satisfaction.
• Manage vendor and contractor relationships, ensuring quality service delivery and compliance with
• contractual obligations.
• Oversee preventive and corrective maintenance programs for managed properties.
• Resolve escalated tenant, landlord, and client concerns promptly and professionally.
• Ensure timely renewal of property-related permits, licenses, contracts, and service agreements.
• Identify operational risks and implement mitigation strategies.
• Support business development initiatives by improving operational capabilities and customer service
• standards.
• Prepare operational reports and present performance updates to senior management.
• Lead the implementation of automation initiatives to streamline operational processes, improve
• productivity, and reduce manual work.
• Identify opportunities to leverage Artificial Intelligence (AI) solutions to enhance operational efficiency
• and data-driven decision-making.
• Collaborate with IT and system vendors to ensure business applications are effectively implemented,
• integrated, maintained, and continuously improved.
• Act as a strategic business partner by understanding operational challenges and providing process
• improvement and technology-driven solutions.

• Strong understanding of UAE real estate regulations, leasing practices, and property management
• operations.
• Experience managing residential portfolios.
• Property and facilities management
• Budgeting and financial management
• Minimum of 8–10 years of experience in real estate operations, with at least 3–5 years in a managerial
• or leadership role.
• Bachelor's degree in Business Administration, Real Estate Management, Property Management, or a
• related field.

Confidential client in Real Estate. The employer’s name is kept confidential at this stage.